


I should mention at this point that she was speaking lines off of a script system (I found it rather odd, but I guess it makes sense given the complexity of what they have to deal with).She told me she would assist me with this issue and I would not be charged (yay).I explained everything briefly (and with some degree of anxiety).Today they called at the scheduled time (I couldn't believe it).Last night I scheduled a phone call with the MS Help Desk (I couldn't believe you could do that).
